11th February 2011
Get WAK’ed!
What the heck is that? It’s an acronym for “Walking Around Knowledge". Still wondering what this is about?
With the economy still obviously in a recovery stage (despite the government telling us that the worst is over) many of us are st...
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08th February 2011
Your entire school experience is centered on getting a job instead of creating a job. If you did really well in school then you are probably the type that requires structure, you may even Love structure. And that’s great as long as it works for you. Or...
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08th February 2011
Is Your Job Making You Fat?
If you answered, “Hmmm, maybe!", then there is a good chance that it is!
Human bodies are designed to walk, run, catch food, build shelter and hundreds of other things that most of us no longer use them for. Our ancesto...
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08th February 2011
It’s all in the delivery!? Yes it is! It is not what you say, but how you say it!!
I once heard it said about a man; “he can tell you to go to Hell and make you look forward to the trip". Such is the power of delivery.
The manner in which we comm...
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08th February 2011
Do employees cower when they see you coming?
When you get overwhelmed do you take it out on the nearest person?
Do you know how your message has been received by your employees?
Now the big question! Do you think that these things make a difference i...
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08th February 2011
The REASONABLE Method!
The "Reasonable Method" is intended for those who are starting out and do not have the experience to know the importance of customer service. You may be starting a new business, sales career, customer service job, or any other indu...
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08th February 2011
APPROVE
1. Action
2. Personal
3. Praise
4. Respect
5. Openness
6. Value
7. Enjoyment
If you want to have employees that are happy to be at work it is essential that they feel empowered and included. The acronym APPROVE will solve any proble...
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